Billing Email Notifications

1. An organization’s subscribing user will get an email when a new user joins their subscription as a "linked" user

All Flowsana accounts whose login email is from the same email domain are automatically linked together for centralized billing purposes, so that you only need one person (i.e. account) to enter credit card information and start a Flowsana subscription. All other linked users automatically work off of that subscription. 

In the past, you could find all linked accounts at the bottom of your Flowsana web portal’s My Account tab. Now, in addition to that, the subscribing user will also get an email notification when a new Flowsana user auto-links and joins their subscription. The email will specify the new user’s email, and you can always ask us to remove them from your subscription if it’s not appropriate for you to pay for them.

2. Optional “Billable User Change Notification” emails can be set up

We’ve heard from many of you that you’d like to be notified if your Billable User count increases. This is now possible! 

In your Flowsana web portal’s My Account tab, scroll down to Billable User Change Notifications and check the box to send notifications when Billable Users increase by your chosen amount. It defaults to a 15% increase. If you want an email notification upon any increase, type 0%. You can also specify the email address where you want Flowsana to send the notification.